Privacy Policy

CARU Property Managers ("CARU", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the New Zealand Privacy Act 2020.

Contact details: Name, phone number, email address.

Tenancy information: Applications, references, identification documents, rental history.

Property ownership details: Contact information, property addresses, management preferences.

Financial information: Bank details for rent payments or disbursements.

Communication records: Emails, messages, maintenance requests, inspection notes.

Website interactions: Basic analytics such as page views and engagement.

We use personal information to:

Manage rental properties and tenancies.

Process tenancy applications and conduct reference checks.

Communicate with landlords and tenants.

Arrange maintenance, inspections, and contractor visits.

Collect and disburse rent.

Meet legal and compliance obligations.

Improve our services and website experience.

We may share information with:

Landlords and tenants where necessary for tenancy management.

Trusted contractors for maintenance and repairs.

Third‑party service providers (e.g., accounting systems, tenancy platforms).

Government agencies when legally required.

We do not sell personal information to third parties.

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Information is stored securely using trusted digital platforms and protected systems.

You have the right to request access to the personal information we hold about you and to ask for corrections if any details are inaccurate.

Our website may use cookies or analytics tools to improve user experience. These tools do not identify individuals and are used only for performance and engagement insights.

We retain personal information only as long as necessary for tenancy management, legal obligations, or business purposes.

CARU may update this Privacy Policy from time to time. Any changes will be published on our website.

If you have questions about this Privacy Policy or wish to request access to your information, please contact:

CARU Property Managers
Contact Us: Here
Phone: 021 424 251
PO Box 76059, Northwood
Christchurch 8548, New Zealand